We respect your privacy and we are committed to protecting it and to complying with applicable data protection and privacy laws. We have provided this Policy statement to help you understand how we collect, use and protect your personal information when you visit Motors.co.uk.
Please note that this Policy may change from time to time and, if it does, the latest version will always be available on the Site.
Motors.co.uk Ltd is the data controller in respect of any personal information to which this privacy policy applies. You can contact us at:
Motors.co.uk Head Office
127 Olympic Avenue
Milton Park
Abingdon
Oxfordshire
OX14 4SA
Or via email: privacy@motors.co.uk
Motors.co.uk Ltd is part of the Cox Automotive UK group of companies. The Cox Automotive UK Group consists of the companies listed below. References in this privacy policy to the 'Cox Automotive Group' should be taken to include all of these companies:
References in this privacy policy to the 'Motors.co.uk Network' should be taken as referring to the following partner websites:
If you wish to contact our Head of Privacy & Data Protection, you can do so by emailing dataprotection@manheim.co.uk.
Motors.co.uk Ltd collects the following personal information about you and uses it for the following purposes:
1) When you sign up for a My Garage account or otherwise want to buy or sell a vehicle using the Motors.co.uk website, we collect your email address, name, post code and mobile number. We use this information for the purposes of setting up and administering your account on Motors.co.uk. We also use your mobile number as a means of verification when you sell cars using the motors.co.uk website.
2) If you are a dealer, whether a sole trader or other form of company, we also collect postal addresses, VAT Number, Company Number, names of directors, owners or partners of the business and driver license number. We collect this information to set up and administer your Motors.co.uk account.
3) We use IP addresses for three reasons:
a. To determine whether activity on our domains has been carried out by 'human' activity as opposed to bot or crawler activity.
b. For research purposes in order to help us understand consumer activity and search trends on our network.
c. To help determine your location to make searching for vehicles more effective.
4) We use cookies on our domains to collect information about how and what you browse our domains and use this data to create audiences for marketing purposes. We may share this data with the Cox Automotive Group in order to market you with products and services offered by other Cox Automotive UK Group members. We may also share this information with the Cox Automotive UK Group in order to provide us with an insight into your activities with companies across the group. For more information about cookies, how we use them, and how to opt out please refer to our Cookies section (5).
5) We may also share your name and contact details with other members of the Cox Automotive Group for the purpose of sending you direct marketing communications.
6) We retain a log of your correspondence with us including emails, online chat sessions and telephone calls. We retain any personal data contained within these communications for the purposes of providing an audit trail of your interactions with us. We also provide access to this information to our dealers for quality control and monitoring purposes. Recordings of telephone calls are retained for 90 days and recordings of emails are retained for 2 years.
7) Where you purchase a vehicle from a dealer, we may provide additional information to that dealer. We provide details of the post code you supply and details of the vehicle searches and results to the dealer. This is provided to allow dealers to monitor through traffic from Motors.co.uk and the Motors.co.uk Network and monitor how many sales are generated using the Motors.co.uk website and Motors.co.uk Network.
Motors.co.uk Ltd processes your personal information on the following grounds:
1) Performance of a contract
Motors.co.uk provides a service where we connect buyers and sellers of vehicles. Where you use motors.co.uk to buy or sell a vehicle whether as a dealer or private individual, you are entering into a contract with Motors.co.uk Ltd in relation to the use of our service. We process the personal data collected during the transaction process in order to provide this service by storing and exchanging this data with the buyer and seller.
2) Consent
Where we process your personal data for direct marketing purposes, whether for the purpose of sending such communications or sharing with the Cox Automotive Group for such purposes, is based on us having contained valid opt in consent from you to do so.
You have the right to withdraw your consent at any time though this does not affect the lawfulness of the processing of your personal information prior to that withdrawal. You can withdraw your consent by contacting us at privacy@motors.co.uk.
3) Legitimate Interests
Where it is not necessary for us to process personal data for the performance of our contract with you, such as the correspondence logs, then this personal data is processed on the basis of Motors.co.uk or the third party to whom we provide the data pursuing legitimate business interests.
It is in our legitimate interest to maintain audit logs of communications between Motors.co.uk and buyers and sellers of vehicles via Motors.co.uk. This is to assist in dispute resolution, for quality monitoring purposes and in order for us to demonstrate the value of our service to our clients.
Processing undertaken for any other purpose set out in section 2 above which has not otherwise been specifically dealt with here is processed on the basis of legitimate interests. It is in the legitimate interests of both Motors.co.uk and the Cox Automotive Group to understand the activities of those who use our products and services, including websites, to ensure that activity is being undertaken is legitimate, i.e.it is being undertaken by natural persons instead of bots.
Motors.co.uk Ltd will or may pass your personal information on to the following recipients or categories of recipients:
You have the following rights in relation to the personal information Motors.co.uk Ltd processes relating to you. Where you exercise these rights, Motors.co.uk Ltd will provide information to you as to what action has been taken, if any, within 30 calendar days of receipt of your request. Where no action has been taken, Motors.co.uk Ltd will explain our reasons why.
Taking into account the complexity and number of requests, it may take Motors.co.uk Ltd up to 90 calendar days to respond to your request. Where Motors.co.uk Ltd intend to extend the deadline for responding, you will be informed within 30 calendar days of receipt of your request.
You have the right to request access to the personal information that Motors.co.uk Ltd hold about you.
Where personal information that Motors.co.uk Ltd holds about you is inaccurate, you have the right to request that those inaccuracies are rectified. Taking into account the purposes for which the personal information is processed, you also have the right to have incomplete personal information about you completed.
In certain limited circumstances, you have the right to request that Motors.co.uk Ltd erase personal information relating to you that Motors.co.uk Ltd holds. This right only applies if any one of the following circumstances applies:
The right does not apply where the processing of your personal information is necessary:
You have the right to request that Motors.co.uk Ltd restrict the processing of your personal information in the following circumstances:
Where processing of your personal information is restricted for any of the reasons above Motors.co.uk Ltd will not process it, with the exception of storage, unless:
Where Motors.co.uk Ltd have agreed to restrict the processing of your personal information, we will write to you to inform you that we will be lifting that restriction prior to doing so.
This right only applies in the following circumstances:
Where this right applies, you have the right to receive your personal information in a structured, commonly used and machine readable format. You also have the right to transmit that information to another data controller or, where possible, directly from Motors.co.uk Ltd to another controller.
You have the following rights in relation to objecting to the processing of your personal information by Motors.co.uk Ltd:
You have the right to object to the processing of your personal information at any time, on grounds relating to your particular situation. This only applies where the grounds for processing are:
You have the right to object specifically to the processing of your personal information for the purposes of direct marketing. If you object to the processing of your personal information in this way, then Motors.co.uk will no longer process it for that purpose.
You have the right not to be subjected to a decision based solely on automated processing, including profiling, which would legally affect you or significantly affect you. However, this right will not apply if the decision:
Where you believe that Motors.co.uk Ltd has failed to properly comply with its obligations in respect of your personal information, including your rights as set out in section 3.1-3.7 above, you can complain to the Information Commissioner.
The Information Commissioner's Office's address is:
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can find more information about their role and how to submit a complaint on their website: www.ico.org.uk.
Below is a list of the cookies that are currently on this website (including those of third parties):
| Name | Purpose | Type and Duration |
| cfid | Enabling the website to identify each user sessions. | Persistent, 1 day |
| cftoken | Enabling the website to identify each user sessions. | Persistent, 1 day |
| JSESSIONID | Enabling the website to identify each user sessions. | Session |
| Google Analytics | We use Google Analytics to help us collect statistics on visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to understand how people use the site and to make improvements to our site. | Persistent & Session (as below): |
| _ga | We use Google Analytics to help us collect statistics on visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to understand how people use the site and to make improvements to our site. | 2 Years |
| _gat | We use Google Analytics to help us collect statistics on visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to understand how people use the site and to make improvements to our site. | 30 Minutes |
| _gat_masterTracker | We use Google Analytics to help us collect statistics on visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to understand how people use the site and to make improvements to our site. | 10 Minutes |
| _gat_serverTracker | We use Google Analytics to help us collect statistics on visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to understand how people use the site and to make improvements to our site. | 10 Minutes |
Motors.co.uk Limited, registered in England and Wales with number 05975777, 27 Old Gloucester Street, London, WC1N 3AX, UK © Copyright 2000-2023 Motors.co.uk Limited. All rights reserved. VAT No. GB 345 7692 64. Motors.co.uk Limited is the operator of this website. The eBay name and eBay logos are trademarks of eBay Inc.
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